Order, Return & Shipping Policy

customers. In accordance with the regulations of the Ministry of Commerce and Industry in the State of Kuwait, we apply the following policies: Custom-Made Items (Made-to-Measure): Custom-made items (tailored based on the customer's specific requests and measurements) cannot be returned, exchanged, or altered. Evening & Occasion Dresses: Evening and special occasion dresses cannot be returned or exchanged under any circumstances. Ready-Made Items (Return Conditions): Ready-made items can be returned within 14 days from the date of purchase. Main Condition: The item must be in its original, brand-new condition, unwashed, unworn, and free from any makeup stains, perfumes, or damages, accompanied by the original purchase receipt. Shipping & Delivery Policy: Within the State of Kuwait: Ready-made orders: Within 7 days. Custom-made orders: Within 14 days. GCC Countries & International: Orders will be delivered within a maximum of 25 days.